About Heron Thomas

THE ANDERSON ROSE WAY

At Anderson Rose, how we work is just as important as the results we achieve. Our values shape the way we treat our customers, support each other and approach every challenge. They define the standard we expect from ourselves every day.

WE ARE EFFICIENT. We work harder and faster than our competitors. We set up, follow up and follow through to the end. We listen, we understand, we remember and we broker a WIN-WIN…and if it breaks down we think laterally, we overcome and we solve problems until we achieve a WIN-WIN again. We are patient with people and impatient for results.

WE ACT WITH INTEGRITY. We look out for problems so we can deliver solutions. We strive for the highest standards of achievement and attitude. We set an example rather than win the argument. We are honest. We provide accurate advice even if it is unpopular. We work in the best interest of our customers.

WE HAVE EMPATHY. We see things through our customer’s eyes and are on their side. We stay cheerful in the face of adversity. We fight stress with humour. We are kind and we do the right thing. We are unselfish. We support each other and spread the load when one of us is struggling.

WE INNOVATE constantly to make results easier to achieve. We are creative, we break the mould and we dare to be different. We learn from our mistakes and never make the same mistake twice.

WE ARE BRAVE. We confront difficult situations and resolve them professionally. We give 100% even when we don’t feel 100%. We try, we fail, we try again and we never, never, never give up!

This is more than a set of values. It is how we show up, how we work together and how we deliver for our customers. It is the Anderson Rose way.